Refund policy
EXCHANGE POLICY
Please measure twice before ordering to save time and money! If you need a return or exchange for a different size or color, please email us at shopdiscodog@gmail.com within 14 days of delivery.
The email should include the following information:
- Name
- Order number
- Reason for exchange
- Size/item requested in exchange
Once the request is received, the company will evaluate it in 2 business days.
Please note the following criteria:
- Items must be returned within 30 days of delivery. Package must be postmarked within 30 days of delivery.
- All items must be clean, unwashed, and hair-free.
- Include a note with your Order Number in the package.
- Sale items are final sale.
Send items to:
Disco Dog
593 Haight Street
San Francisco, CA 94117
Customer is responsible for associated shipping costs. Shipping costs from original order will not be refunded. We recommend using a tracking shipping service, as we cannot guarantee that we will receive your item.
Once exchange is received, inspected, and approved based on our policy above, please allow 2-3 days for processing. If you request a return, credit is applied to your original form of payment usually within 24-48 hours. If you request an exchange, please email us at shopdiscodog@gmail.com to ensure that we still have stock left of the size/item you are requesting.You will receive an email when your exchange is mailed back to you.
20% restocking fee will be deducted from any return sent with fur on the item.
